We are continually striving to produce the best quality products with precision and attention to detail. Even though our remake rate averages less 2%, we understand that human error occasionally happens. In the event of the need for a remake, we would like for you to send back the following information when an error has occurred:
- The original case and model
- The original lab script and case number
- A detailed description of the error and what needs to be corrected
When all information is received and evaluated, we will credit your account accordingly. Each case will be evaluated on a case by case basis to better serves your needs.
We cannot be held responsible for poorly made impression that the doctor instructs to go ahead and make the case.
We guarantee materials and labor for 3 years.